TapPlot

FAQs

I bought something in-game and did not receive it.

Contact us at crushhelpcenter@gmail.com with your User ID and your transaction codes. (with a heartfelt apology)
I opened the game and all my processes are GONE!

Oh no, that's scary, but no worry, check if you are signed in on your social media, or simply close the app and reopen it! Easy, right?
I ran into a nasty bug, can you guys fix it please?

Well, we’ll most certainly try our best! If you wish to report a bug, there’s a few bits of info you can send us to help us investigate and fix it faster, such as:
Your device model;

The version of Android or iOS you’re currently using;

The version of the game you have installed
Screen captures of the issue you’ve ran into also help a great deal!
You can send your report to crushhelpcenter@gmail.com
I cannot make a purchase, what should I do?

There are a couple of steps we would suggest double checking that should assist you in this case:
Make sure that a valid credit card is assigned to your account and that enough funds are available.

Test the connectivity on your device, ensure that Wi-Fi and / or 4G connection works fine.

Check the purchase history in the application store to see if your order went through.

Update your application store to the latest version available.

Ensure the date and time settings are set correctly to automatic on your device.
If you are seeing any error or warning messages, please make sure to capture the screenshot and submit it to our support team.
Please also provide the Device / Player ID and the purchase receipt.